Policies Pertaining to all Seasons

Post Secondary Skaters

Skaters over the age of 18 must show proof of registration and attending full-time post secondary education in order to sign up for SCBC sessions due to the fact that SCBC is a youth subsidized program by the City of Brampton (SCBC does offer adult sessions).

Volunteer Commitment Policy

SCBC operates as a not-for-profit organization that requires the support of volunteers to operate successfully. The club offers various volunteer opportunities throughout the course of the skating season. For more information on the volunteer tasks that are required throughout the year, please contact the Volunteer Chair at volunteer@skatescbc.ca.

Volunteer Requirements:

The following volunteer commitment applies to all registered skater families in the following sessions: Bronze, Silver, Gold, Platinum, Pre-Competitive, and Dance/Pairs.

  • The volunteer requirement for each skater family is 15 volunteer hours or $300 per skater.
  • For families with multiple skaters registered, the volunteer requirement is 20 volunteer hours or $350 per family.

You are required to submit to the club prior to September 30th, a postdated cheque, dated April 1st, payable to Skate Canada Brampton-Chinguacousy for the applicable amount. This will be kept until such time as you have completed all of your volunteer hours. At this time your cheque will be returned to you. If you are unable to complete the necessary volunteer commitment, your cheque will be deposited.  If your volunteer cheque is not received before September 30th, your account may be considered in arrears and may affect your skater’s ability to participate in scheduled sessions and test days after this date.

Note: There is no payout for partial hours completed against your deposit cheque. If you do not complete the required number of volunteer hours, your cheque will be cashed. A returned cheque is subject to NSF and admin fees, in addition to the original cheque amount.

Volunteer hours may be contributed by skaters, only where the skater has reached 14 years of age. There are a limited number of opportunities for these skaters to gain the necessary hours. Check with the Volunteer Chair to determine what qualifies as acceptable hours. These skaters at their discretion, can use these hours towards the High School Volunteer Commitment that students are required to complete. Volunteer hours may not be used for both, therefore the skater will need to decide how they would like their hours counted.

CanSkate Program Assistant hours do not count as part of the volunteer commitment under this program.

Volunteer Reporting Cards are available for all members from the SCBC office. Once you have completed a volunteer session, you are to record this on your card and have it signed off. Only SCBC Board members are able to authorize your volunteer hours.

Volunteer cards are due back to the club, attention Volunteer Chair on or before April 1st of any skating year. Only these hours will be used to count towards your volunteer hours for the year. Any hours incurred after April 1st will be counted towards the following year’s volunteer commitment.


Ticket Ice Policy

“Ticket Ice” is additional time that a SCBC member can arrange with their coach(es) to supplement their regular practice and training routine. Ticket ice cannot be used as a primary training period in lieu of registering in a regularly scheduled session.

Ticket Ice time is available to all SCBC registered members, who have registered in minimum two (2) day, regularly scheduled SCBC session. If you are not registered in a minimum of a two (2) scheduled session, you are not eligible to use “Ticket Ice” time. Dance Academy skaters have access to Ticket ice sessions as their Saturday session duration is 2 hours in length and spans what would be considered a 2 day session. To use Ticket Ice, a skater must be working with their coach on that session.

To access Ticket Ice, all members are required to pre-purchase tickets. Tickets may be purchased from the club office, see monthly schedule operating hours for availability. A strip of five (5) tickets will cost the skater $50. Tickets can only be purchased in strips of five (5). When using Ticket Ice, all skaters must register/sign in, and leave a ticket in the identified envelope prior to stepping onto the ice. Without a ticket, you are not able to skate on Ticket Ice.

We have 2 different types of Ticket Ice:

  • “Ticket Ice” or “Singles Ticket Ice” are synonymous and are used for skaters working on Singles skating activities – skills, dances (solo, shadow or with a partner) and FreeSkate.
  • Dance Ticket Ice can only be used by the Dance Academy skaters.
  • Out of club skaters who are registered members of Skate Canada, in good standing at their club and registered in a 2 day session in their club can access Ticket Ice privileges with an SCBC coach during Ticket Ice times. These skaters and/or their coach are responsible for the advance purchase of authorized “tickets” for use the day of their skating. These tickets can be purchased by the skater or their coach at a cost of $65.00 for a strip of 5 tickets. Tickets can only be purchased in strips of five (5). Out of club skaters cannot exceed 8 ticket ice times per month.

Any coach/instructor who is not on SCBC coaching staff, may not instruct on Ticket Ice without the knowledge and prior authorization of the SCBC Board.

SCBC Coaches are allowed to use Ticket Ice for their personal development as long as they do not exceed 8 ticket ice times per month and they pay for the Ticket Ice sessions.

Tickets must be purchased in advance and presented before the skater participates on Ticket Ice. Tickets must be purchased in advance of attending ticket ice sessions. All skaters MUST register for the ticket ice session before going on the ice. Failure to register and provide the required ticket, may result in the skater losing ticket ice privileges.

Tickets can be purchased at any time during regular office hours from the club administrator, or through any SCBC Board member.

Skaters must be working with their coach to attend a scheduled Ticket Ice session. Skaters are not permitted on the ice without the presence of an SCBC contracted coach. If the skater has been working with their coach and the coach leaves the ice, skaters may remain as long as there is another SCBC coach on the ice.
Any skater found to be using a Ticket Ice session without a coach on the ice, will immediately be suspended from all Ticket Ice privileges for the remainder of the season.

Again, Skaters are not permitted on the ice for a Ticket Ice session until a Coach is present and on the ice. As this is a serious concern, any members violating this policy could potentially lose their skating privileges at SCBC.

Concerns and inquiries can be made directly to vp@skatescbc.ca


Guest Skating Policy

“Guest skating” is only available to SCBC skaters registered in a session. Guest Skating will be permitted on select sessions/programs. Out of club skaters are not permitted to Guest Skate on any session.

Any coach/instructor who is not on SCBC coaching staff, may not instruct on a session via Guest Skating without the knowledge and prior authorization of the SCBC Board.

To Guest Skate, all members are required to pre-purchase tickets. Tickets may be purchased from the club office, see monthly schedule operating hours for availability. A strip of five (5) tickets will cost the skater $75. Tickets can only be purchased in strips of five (5). When using Guest skating tickets, all skaters must register/sign in, and leave a ticket in the identified envelope prior to stepping onto the ice. Without a ticket, you are not able to guest skate.

A skater will only be allowed to Guest Skate on a program/session if the following 4 requirements are met:

  • The session/program allows Guest skating e.g. no Guest Skating permitted on Power/Edge, Competitive and Pre-Competitive
  • The session is not at or over capacity; the skater may not enter the ice surface until 10 mins has passed to ensure the session is not at capacity, the skater will wait at the entrance to the ice surface with the session rep who will inform the skater when it is alright to go to the ice. The skater must have a Guest Skating ticket that is surrendered to the session rep and they are to sign in on the official attendance register as a guest skater, before they enter the ice surface.
  • The skater is Guest skating on an equivalent session (same session, but different day than registered) OR on a session 1 level above or below their registered program/session (but only after receiving approval from the Skater Assessment Committee). The Skater Assessment Committee will communicate their recommendation to the SCBC Board for requests to guest skate 1 up or down from a skater’s registered session. Once the skater has the approval of the SAC, the skater is permitted to Guest Skate provided the other requirements are met. e.g. A Silver session skater can only guest skate on Silver, Gold or Bronze level session, where the session attendance permits; A Bronze skater can only guest skate on Bronze or Silver Session.

As safety is paramount for our skaters, if the SCBC Board (with feedback from  coaches) advise that the Guest skater does not have the ability to safely traverse the ice and interact safely with fellow skaters during the session, the skater will be restricted from Guest skating on that session.

Any skater found not to be following the Guest skating expectations will immediately have their Guest skating privileges suspended.

In the past to accommodate dance partnering, skaters were permitted to skate the first or last 15 minutes of any session to take their dance lesson. Skaters are no longer permitted to engage in this activity. Skaters who are seeking additional ice can participate in Guest Skating privileges or utilize the posted Ticket Ice times.

Concerns and inquiries can be made directly to vp@skatescbc.ca


Cell Phone Use Policy

Cell phone use involving texting and/or personal calls will no longer be permitted while on SCBC ice or during any SCBC activities. This policy applies to coaches and skaters. Training tools such as IPads, notebooks and phones or Ipods used for playing music may still be used.


Media Policy 

Skate Canada Brampton-Chinguacousy from time to time takes photographs or videos of members/athletes.  The intent is to promote activities and events of the Skate Canada Brampton Chinguacousy members. The athlete or parent/guardian (if skater is under the age of 18) acknowledges and consent that any photograph, video, athlete name, and biography may be published on our website, social media sites, newspapers, television, radio program, video/DVD, advertising or any club related document, for any lawful purpose, waiving all rights to renumeration.  Note: This media policy must be acknowledged prior to completion of registration.


Skate Canada Brampton-Chinguacousy Complaint Policy

Skate Canada Brampton-Chinguacousy Coaches are contracted by the Club to provide professional coaching services to the membership and are governed by Skate Canada under the Coaches Code of Ethics as provided.  Coaches are privately contracted for services by a member for the purposes of private instruction to the skater.  If a member feels that at any time they are unhappy with the services the Coach is providing or feel that any of the Skate Canada Coaches Code of Ethics guidelines may have been violated it is first the responsibility of the member to communicate and arrange an informal meeting with the Coach in order to make every effort to resolve the complaint informally to the satisfaction of both parties.


A Member is encouraged to file a complaint with the Club if an informal mutually acceptable result is not accomplished under the following circumstances:

1)     A member feels that confronting/meeting the Coach is not possible

2)     A member confronts/meets with the Coach and the behaviour continues

3)     A member feels that they have made all efforts to communicate with the Coach directly to resolve the conflict.


All complaints from a Member must include the following before the Club may proceed with the complaint:

1)     Name of Parent, Skater and Coach

2)     Details of complaint including nature of, dates, times, witnesses and all other pertinent details.

3)     Details of efforts to resolve the complaint through direct communication with the coach.

4)     Summary of results expected from complaint.

A Coach against whom a formal complaint has been made has the right:

1)      To be informed that a complaint has been made

2)     To be provided with a copy of the complaint outlining particulars of the allegations.

3)     To be afforded the opportunity to respond to the complaint

4)     To be represented or accompanied by another person of his or her choice (including legal counsel) during any interviews in relation to the complaint.


All complaints in regards to coaching issues must be in writing and forwarded to president@skatescbc.ca  and vp@skatescbc.ca


Skate Canada Brampton-Chinguacousy understands that it can be extremely difficult to come forward with a complaint and that it can be devastating to be wrongly accused. Skate Canada Brampton-Chinguacousy recognizes the interests of both the complainant and the respondent in maintaining confidentiality. Skate Canada Brampton-Chinguacousy will make every effort to resolve the complaint under the Clubs Resolution Policy. If complaints cannot be dealt with at a Club level further action may be taken at a Section or National level.


Skate Canada Brampton-Chinguacousy Conflict Resolution Protocol



To ensure that the decisions rendered through this protocol first and foremost serve the best interest of Skate Canada Brampton-Chinguacousy skaters.


All complaints must be forwarded in writing to the President and Vice President of Skate Canada Brampton-Chinguacousy.  The club will not initiate action on anonymous complaints.

Once a written complaint is received an acknowledgement is sent to the individual lodging the complaint within 24 hours confirming that a complaint has been received.

A Letter of Notification will be sent by the President to the offending party indicating that a Letter of Complaint has been received.   The offending party has a right to be provided with a copy of the accusatory correspondence if they so desire.  The President may ask the offending party to respond to the complaint in writing within 14 days of receiving notification and/or the offending party may be invited to a meeting at which time their response to the complaint will be discussed.  The offending party may also request a meeting. The club will attempt to assist the complaining and offending parties in resolving their conflict.   If the conflict is not resolved to the satisfaction of all parties involved, then the matter may be referred to COS.

In serious cases where the President and Vice President feel that a letter or reprimand or disciplinary action is required, then this will be presented to the board prior to any action being taken.