SCBC operates under the assumption that “Skaters will attend all sessions as scheduled for the program in which they are registered.” SCBC will not provide refunds or credits for missed classes, or provide makeup classes for any skater, regardless of the reason for the absence (skater illness, coach illness, competition scheduling, extreme weather conditions, facility issues and emergencies, family vacations, etc.).

 

Refund Policy for Fall/Winter Sessions:

All requests for refunds are to be submitted in writing within the first 30 days of the start of your skater’s active skating session. All requests are to be submitted in writing to both the following SCBC representatives, the Membership Chair membership@skatescbc.ca and the Treasurer treasurer@skatescbc.ca, for consideration. If approved, the refund is subject to a $30.00 administration surcharge.

Any refund will be pro-rated from the time of notification. All granted refunds will be processed through, cheque or credit card depending on the original payment method for registration.

The following fees on your initial registration for the session are non-refundable:  $32.00 Skate Canada registration fee, $0.65 Skate Canada Insurance fee, $3.00 Safe Sport fee and the $9.35 Administration fee.

Any fundraising fee that may be applied at the time of initial registration is non-refundable.

NO refund will be granted if your request is received after the first 30 days of the session.

This policy applies to all sessions with a duration of 10 weeks or longer.

 

Refund Policy for Summer Session:

All requests for refunds are to be submitted in writing within 2 days of the start of the skaters’ active skating session. All requests must be submitted in writing to both the following SCBC representatives, the Membership Chair membership@skatescbc.ca and the Treasurer treasurer@skatescbc.ca, for consideration. If approved, the refund is subject to a $30.00 administration surcharge.

Any refund will be pro-rated from the time of notification. All granted refunds will be processed through, cheque or credit card depending on the original payment method.

The following fees on your initial registration for the session are non-refundable:  $32.00 Skate Canada registration fee, $0.65 Skate Canada Insurance fee, $3.00 Safe Sport fee and the $9.35 Administration fee.

Any fundraising fee that may be applied at the time of initial registration is non-refundable.

NO refund will be granted if received after the first 2 days of the session.

This policy applies to all sessions with a duration of less than 10 weeks.

 

Medical/Injury Requests

Fall/Winter Session:

Medical/Injury requests for refunds or account credit will be considered after 4 or more weeks have been missed by the skater, or where medical documentation can be provided to support a prolonged absence. SCBC reserves the right to request additional medical documentation from a physician, to support the request and further evaluate the request of the member. All requests for refunds or account credit must be in writing to the Membership Chair membership@skatescbc.ca and the Treasurer treasurer@skatescbc.ca. If approved, the refund is subject to a $30.00 administration surcharge.

Any refund will be pro-rated from the time of notification. All granted refunds will be processed through, cheque or credit card depending on the original payment method.

The following fees on your initial registration for the session are non-refundable:  $32.00 Skate Canada registration fee, $0.65 Skate Canada Insurance fee, $3.00 Safe Sport fee and the $9.35 Administration fee.

Any fundraising fee that may be collected at the time of initial registration is non-refundable.

This policy applies to all sessions with a duration of 10 weeks or longer.

It will be at the discretion of the Board, after consideration of the member’s request and supporting documentation whether a refund or credit to the members account will be authorized.

 

Summer:

Medical/Injury requests can be considered after 1 or more weeks have been missed by the skater, or where medical documentation can be provided to support a prolonged absence. SCBC reserves the right to request additional medical documentation from a physician, to support the request and further evaluate the request of the member. All requests for refunds or account credit must be in writing to the Membership Chair (membership@skatescbc.ca) and the Treasurer (treasurer@skatescbc.ca). If approved, the refund is subject to a $30.00 administration surcharge.

Any refund will be pro-rated from the time of notification. All granted refunds will be processed through, cheque or credit card depending on the original payment method.

The following fees on your initial registration for the session are non-refundable:  $32.00 Skate Canada registration fee, $0.65 Skate Canada Insurance fee, $3.00 Safe Sport fee and the $9.35 Administration fee.

Any fundraising fee that may be collected at the time of initial registration is non-refundable.

This applies to all sessions that have a duration of less than 10 weeks.

It will be at the discretion of the Board, after consideration of the member’s request and supporting documentation whether a refund or credit to the members account will be authorized.

 

Session Withdrawal:

Any member who opts to withdrawal from the registered sessions are subject to consideration for a refund under the Refund Policy detailed above for the Fall/Winter Session and the Summer Session.

Any member who withdraws from a session after the prescribed grace period is not entitled to a refund (full or partial).

With formal submission of a written request, to include an explanation detailing circumstances (including supporting documentation as applicable), SCBC may consider under certain circumstances issuing a credit to the skaters account that can be used for future registration only. SCBC account credits are not available to be used to offset incurred coaching fees.

Any credit will be pro-rated from the time of notification.

The following fees on your initial registration for the session are non-refundable and not included for credit calculation purposes:  $32.00 Skate Canada registration fee, $0.65 Skate Canada Insurance fee, $3.00 Safe Sport fee and the $9.35 Administration fee.

Any fundraising fee that may be collected at the time of initial registration is non-refundable and will not be included in credit calculation.

 

Credits to Skater Accounts:

Under no circumstance can any credits on a skater’s account be redeemed for cash. A credit will remain on account until applied to a future registration.

Credits are not transferrable.

 

NSF Payments:

NSF payment (declined credit card payment or returned cheque) will be charged a $25 administration fee for the first occurrence. A subsequent NSF payment will be charged a $50 administration fee. Repayment terms for all NSF payments are at the discretion of the Treasurer and repayment terms will be agreed to in writing, by the club Treasurer and the member or their representative.

If the agreed upon repayment terms are not followed the account will be considered “Overdue” Any additional occurrences of NSF payments will immediately suspend the members account, and initiate a full Board review. The member will not be permitted to skate in their registered session or participate in test days, until all outstanding balances have been cleared and the skater account is in “good standing”.

 

Overdue Accounts:

Members will not be permitted to skate on any SCBC registered session, or Ticket Ice session unless their account is in “good standing”.

Any member whose account is in arrears will be notified in writing, by a club representative to resolve this issue immediately. If the members account is not brought up to date within 15 days of this notification, all privileges of membership including the right to participate in scheduled session and to test may be suspended.

Once the members account is in good standing the skater will again be able to enjoy full membership rights and privileges.

Note: Any skater with an overdue account payable to their coach, will not be permitted to participate in schedule session activities, test days or ticket ice, until such time as the club is notified by the coach that the skater’s account is in good standing.

 

Session Registration and Moves:

All skaters must be registered in the highest level they qualify for as of their last test day for the SCBC session ice they skate on. This allows SCBC the opportunity to better accommodate each skaters needs and ensure a higher level of safety while on the ice, for all skaters.

Movement to a higher session is only allowed provided the following conditions are met:

1) The skater must have passed the required tests. The skater’s Coach will identify which session a skater should register for.

2) A formal Letter/Email of Request from the member, to include agreement of the skater’s head coach must be received by the Membership Chair (membership@skatescbc.ca) for approval. All requests will be considered in the order to which they are received.

3) There must be available space on the session the skater is requesting. A waiting list may be created as necessary if the session is full.

4) Approval may involve consultation with all, or some of the following: the individual Skaters Coach, SCBC Coaches Assessment Team and SCBC Board.

Skaters are only able to skate in sessions for which their skills are appropriate.

If approval to move sessions is granted, a $30.00 administrative fee will be charged for each CanSkate or regular session schedule change requested after registration except for moves due to skater advancement as a result of a successful “Test” day.

Skaters are not permitted to move to another session until authorization has been granted and written notification has been received.

Skater safety is a priority and will not be compromised to accommodate any one request.

Once permitted to move levels, a skater must attend only the scheduled days for the new session that was requested. The skater is not allow to skate on the previous, old session.

 

Non SCBC Member Request to Participate in Test Day activities:

During the Fall/ Winter/Spring Sessions (Sep – June), Non SCBC skaters are not allowed to test at SCBC Test Days without the written permission from the COS Judges Bureau Coordinator.

During the Summer Session, Non SCBC Members can request to Test for a scheduled SCBC Test Day. In order to be accepted to test during the SCBC Test Day, the non SCBC skater must:

–           be a fully registered Skate Canada member in good standing and able to provide member registration # and home club information

–           have a registered Skate Canada coach or partner in good standing and can provide coaches/partners registration # and home club information

–          They must be currently registered for an appropriate skating program through another Skate Canada Club (appropriate documentation to be provided) or through SCBC

–          Provide the following fees – applicable individual test fees + $40 admin fee

Note: compliance with the above requirements does not automatically grant approval to test; the final decision remains with the SCBC Test Chair. Approval must be received from the Test Chair in advance of Test Day.